1. 국내우편
CHAPTER 01 | 국내우편 총론
1. 우편의 의의 ················································································· 4
2. 우편사업의 특성과 경영주체 및 관계 법률 ······································ 4
CHAPTER 02 | 우편서비스의 종류와 이용조건
1. 우편서비스의 구분 및 배달기한 ····················································· 11
2. 통상우편물 ··················································································· 13
3. 소포우편물 ··················································································· 18
4. 방문접수소포(우체국소포) ······························································ 20
CHAPTER 03 | 우편물의 접수
1. 우편물의 접수 검사 ····································································· 24
2. 우편물의 포장 ············································································· 25
3. 우편물의 제한 부피 및 무게 ························································· 26
CHAPTER 04 | 국내우편물의 부가서비스
1. 등기취급 ······················································································ 27
2. 보험취급 ······················································································ 34
3. 증명취급 ······················································································ 37
4. 특급취급 - 국내특급 ···································································· 41
5. 그 밖의 부가취급 ········································································· 42
CHAPTER 05 | 그 밖의 우편서비스
1. 우체국쇼핑 ··················································································· 45
2. 전자우편서비스 ············································································· 47
3. 기타 부가서비스 ··········································································· 50
CHAPTER 06 | 우편에 관한 요금
1. 요금별납 우편물 ·········································································· 59
2. 우편요금 후납우편물 ···································································· 60
3. 요금수취인부담 우편물 ································································· 62
4. 우편요금의 감액 ·········································································· 64
5. 우편요금 등의 반환청구 ······························································· 79
CHAPTER 07 | 손해배상 및 손실보상
1. 국내우편물의 손해배상제도 ··························································· 81
2. 손실보상제도 ················································································ 84
3. 이용자 실비지급제도 ····································································· 86
CHAPTER 08 | 그 밖의 청구와 계약
1. 국내우편물 수취인의 주소ㆍ성명 변경청구 및 우편물의 반환청구 ·· 87
2. 국내우편물 보관우편물의 보관국 변경청구 및 배달청구 ················ 89
3. 우편사서함 사용계약 ································································· 90
개념정리 OX 문제 ········································································· 93
실전 확인 학습 ············································································· 98

2. 우편물류
CHAPTER 01 | 발착 및 운송작업
1. 우편물의 처리과정 ······································································ 112
2. 발착업무 ···················································································· 112
3. 우편물의 구분 ············································································ 115
4. 발송작업 ···················································································· 124
5. 우편물의 운송 ············································································ 128
6. 도착작업 및 우편물 수수 ···························································· 130
CHAPTER 02 | 우편물의 수집 및 배달
1. 우편물의 수집 ··········································································· 132
2. 우편물 배달 ·············································································· 139
3. 등기취급(부가취급ㆍ특수취급) 우편물의 배달 ······························· 149
4. 특급취급 우편물의 배달(익일특급) ··············································· 152
5. 그 밖의 부가취급우편물의 배달 ·················································· 152
6. 배달하지 못한 우편물의 처리 ······················································ 160
개념정리 OX 문제 ········································································ 177
실전 확인 학습 ············································································ 180

3. 국제우편
CHAPTER 01 | 국제우편 총설
1. 국제우편의 의의 ········································································ 194
2. 우편에 관한 국제기구 ································································ 194
3. 국제우편물의 종류 및 취급우체국의 구분 ···································· 204
CHAPTER 02 | 국제우편물 종별 접수요령
1. 국제우편물의 접수 ······································································· 221
2. 종류별 접수 방법 ········································································ 223
3. 기타 특수취급우편물의 접수 ······················································· 236
CHAPTER 03 | 국제우편요금
1. 개요 ·························································································· 240
2. 국제우편요금의 별납 ··································································· 242
3. 국제우편요금의 후납 ··································································· 243
4. 국제우편요금 수취인부담(IBRS) ··················································· 246
5. 해외 전자상거래용 반품서비스(IBRS EMS) ··································· 247
6. 국제회신우표권(International Reply Coupons) ····························· 248
CHAPTER 04 | 주요 부가서비스 및 제도
1. EMS 배달보장 서비스 ································································ 252
2. 수출우편물 발송확인 서비스 ······················································· 253
3. 사전통관정보 제공 ···································································· 255
4. 국제우편 요금감액 제도 ····························································· 259
5. 그 밖의 주요 부가서비스 및 제도 ··············································· 262
CHAPTER 05 | EMS프리미엄 서비스
1. EMS프리미엄 서비스(민간 국제특송사 제휴서비스) ······················· 265
2. EMS프리미엄 접수 ······································································ 266
CHAPTER 06 | 각종 청구제도
1. 행방조사청구제도 ········································································ 270
2. 국제우편 손해배상제도 ································································ 276
CHAPTER 07 | 국제우편물 및 국제우편요금의 반환
1. 국제우편물의 외부 기록사항 변경ㆍ정정 또는 반환 ···················· 280
2. 국제우편요금의 반환청구 ···························································· 284
CHAPTER 08 | 국제우편 수수료 및 우편요금 고시
1. 우정사업본부 고시 ······································································· 285
2. 과학기술정보통신부 고시 ···························································· 288
개념정리 OX 문제 ········································································· 312
실전 확인 학습 ············································································ 317

4. 부록
PART 04 | 부록
1. 우편법 ························································································ 328
2. 우편법 시행령 ············································································· 338
3. 우편법 시행규칙 ········································································· 348
4. 우편업무 규정 ············································································ 376
5. 국제우편규정 ·············································································· 438