제 1 편 국내우편
제 1 장 총 론 ····································································································· 10
제 1 절 우편의 의의 및 사업의 특성 ················································· 10
제 2 장 우편서비스 종류와 이용조건 ························································· 20
제 1 절 우편서비스의 구분 및 배달기한 ··········································· 20
제 2 절 통상우편물 ·············································································· 23
제 3 절 소포우편물 ·············································································· 32
제 4 절 방문접수소포 ·········································································· 37
제 3 장 우편물의 접수 ···················································································· 42
제 1 절 우편물의 접수 검사 ································································ 42
제 2 절 우편물의 포장 ········································································· 43
제 3 절 우편물의 제한 부피 및 무게 ················································· 44
제 4 장 국내우편물의 부가서비스 ······························································· 46
제 1 절 등기취급 ·················································································· 46
제 2 절 보험취급 ·················································································· 55
제 3 절 증명 취급 ················································································ 59
제 4 절 특급 취급 ················································································ 63
제 5 절 그 밖의 부가취급 ···································································· 63
제 5 장 그 밖의 우편서비스 ·········································································· 72
제 1 절 우체국쇼핑 ·············································································· 72
제 2 절 전자우편서비스 ······································································ 75
제 3 절 기타 부가서비스 ····································································· 77
제 6 장 우편에 관한 요금 ················································································ 90
제 1 절 우편요금 별납우편물 ······························································· 90
제 2 절 우편요금 후납우편물 ······························································· 91
제 3 절 요금수취인부담 우편물 ··························································· 93
제 4 절 우편요금 감액 ··········································································· 95
제 5 절 우편요금 등의 반환청구 ························································ 113
제 7 장 손해배상 및 손실보상 ······································································ 118
제 1 절 국내우편물의 손해배상제도 ················································· 118
제 2 절 손실보상제도 ·········································································· 122
제 3 절 이용자 실비지급제도 ····························································· 123
제 8 장 그 밖의 청구와 계약 ········································································ 126
제 1 절 국내우편물 수취인의 주소ㆍ성명 변경청구 ······················· 126
및 우편물의 반환청구
제 2 절 국내우편물 보관우편물의 보관국 변경청구 및 배달청구 ··· 127
제 3 절 우편사서함 사용계약 ····························································· 128
제 2 편 우편물류
제 1 장 발착 및 운송작업 ·············································································· 136
제 1 절 발착 및 운송작업 ··································································· 136
제 2 절 우편물 수집 및 배달 ······························································ 160
제 3 편 국제우편
제 1 장 국제우편 총설 ···················································································· 208
제 1 절 국제우편의 의의 ····································································· 208
제 2 절 우편에 관한 국제기구 ···························································· 208
제 3 절 국제우편물의 종류 및 취급우체국의 구분 ·························· 220
제 2 장 국제우편물 종별 접수요령 ····························································· 242
제 1 절 국제우편물의 접수 ································································· 242
제 2 절 종류별 접수방법 ····································································· 244
제 3 절 기타 특수취급우편물의 접수 ················································ 258
제 3 장 국제우편요금 ····················································································· 266
제 1 절 개요 ························································································· 266
제 2 절 국제우편요금의 별납 ····························································· 268
제 3 절 국제우편요금의 후납 ·霓了預霓了··························································· 269
제 4 절 국제우편요금 수취인부담 ····················································· 271
제 5 절 해외 전자상거래용 반품서비스 ············································ 272
제 6 절 국제회신우표권 ······································································ 274
제 4 장 부가서비스 및 제도 ·········································································· 280
제 1 절 EMS 배달보장 서비스 ·························································· 280
제 2 절 수출우편물 발송확인 서비스 ················································ 281
제 3 절 사전 통관정보 제공 ······························································· 284
제 4 절 국제우편 요금 감액 제도 ······················································ 290
제 5 절 그 밖의 주요 부가서비스 및 제도 ········································ 294
제 5 장 EMS 프리미엄 서비스 ···································································· 300
제 1 절 EMS 프리미엄 서비스 ·························································· 300
제 6 장 각종 청구제도 ···················································································· 308
제 1 절 행방조사청구제도 ·································································· 308
제 2 절 국제우편 손해배상제도 ························································· 313
제 7 장 국제우편물 및 국제우편요금의 반환 ·········································· 320
제 1 절 국제우편물의 외부기록사항 변경ㆍ정정 또는 반환 ·········· 320
제 2 절 국제우편요금의 반환청구 ····················································· 324
제 8 장 국제우편 수수료 및 우편요금 고시 ············································· 326
제 1 절 우정사업본부 고시 ································································· 326
제 2 절 과학기술정보통신부 고시 ····················································· 329
부 록 관련법령
ㆍ우편법 ··············································································································· 358
ㆍ 우편법 시행령 ································································································· 374
ㆍ 우편법 시행규칙 ···························································································· 388
ㆍ 우편업무규정 ·································································································· 426
ㆍ 국제우편규정 ·································································································· 512