목차
CHAPTER 01 Pre-Flight Preparation
01 Roles and Responsibilities
02 Conversations
03 Insider’s Guide
04 Review
05 Identify Aviation Terms
CHAPTER 02 Duties Before Passenger Boarding
01 Roles and Responsibilities
02 Conversations
03 Insider’s Guide
04 Review
05 Sky Stories: Scandinavian Airlines (SAS)
CHAPTER 03 Duties During Passenger Boarding
01 Roles and Responsibilities
02 Conversations
03 Insider’s Guide
04 Review
05 Identify Aviation Terms
CHAPTER 04 Preparing for Takeoff
01 Roles and Responsibilities
02 Conversations
03 Insider’s Guide
04 Review
05 Sky Stories: Southwest Airlines (WN)
CHAPTER 05 Services after Takeoff
01 Roles and Responsibilities
02 Conversations
03 Insider’s Guide
04 Review
05 Identify Aviation Terms
CHAPTER 06 Beverage Service
01 Roles and Responsibilities
02 Conversations
03 Insider’s Guide
04 Review
05 Sky Stories: ANA-All Nippon Airways (NH)
CHAPTER 07 On-Board Meal Service
01 Roles and Responsibilities
02 Conversations
03 Insider’s Guide
04 Review
05 Identify Aviation Terms
CHAPTER 08 In-Flight Entertainment
01 Roles and Responsibilities
02 Conversations
03 Insider’s Guide
04 Review
05 Sky Stories: JetBlue Airways (B6)
CHAPTER 09 In-Flight Duty-Free Sales
01 Roles and Responsibilities
02 Conversations
03 Insider’s Guide
04 Review
05 Identify Aviation Terms
CHAPTER 10 Safety and Emergency Situations
01 Roles and Responsibilities
02 Conversations
03 Insider’s Guide
04 Review
05 Sky Stories: easyJet (U2)
CHAPTER 11 Health and Medical Issues
01 Roles and Responsibilities
02 Conversations
03 Insider’s Guide
04 Review
05 Identify Aviation Terms
CHAPTER 12 Preparation for Landing
01 Roles and Responsibilities
02 Conversations
03 Insider’s Guide
04 Review
05 Sky Stories: Emirates Airline (EK)
Answer Key