장바구니 담기 close

장바구니에 상품을 담았습니다.

장바구니로 계속쇼핑하기
2025 도해 기업진단지도 기본이론 및 기출문제
미리보기

2025 도해 기업진단지도 기본이론 및 기출문제

  • 이정열
  • |
  • 법률저널
  • |
  • 2024-11-30 출간
  • |
  • 338페이지
  • |
  • 190 X 260 X 30mm
  • |
  • ISBN 9788963369570
판매가

47,000원

즉시할인가

45,590 원

배송비

무료배송

(제주/도서산간 배송 추가비용:3,000원)

추가상품
상품선택
독서대 7,900원 독서대 선택안함 0원
수량
+ -
총주문금액
45,590원
장바구니 구매하기

※ 스프링제본 상품은 반품/교환/환불이 불가능하므로 신중하게 선택하여 주시기 바랍니다.

북스크린영상으로 만나보는 한 권의 책 이야기

출판사서평

 

| 新訂 2版 머리말

지난 초판에서 몇 쇄에 걸친 완판과 성원에 감사드립니다.

 

1년이 안되는 짧은 수험기간에 3차 시험까지 합격하신 분의 수강후기를 보건대 본서의 저술방식과 필자의 강의방식이 옳았다고 자신 있게 자평(自評)합니다.

 

본 新訂 2版은 2024년도 기출문제를 추가함과 동시에 추가이론을 반영하였고 『① 기본이론 편』과 『② 기출문제 편』을 분철할 수 있도록 구성하였습니다.

 

바라건대 좌 ․ 우측 페이지 배열이 바뀌지 말도록 스프링하지 마시고 커터로 잘라 2권의 책

으로 보시길 바랍니다.

 

본 지면을 빌어 제 삶을 주관하시는 하나님, 저희 가족의 건강과 행복을 늘 기도하시는 양가 부모님과 동생들 그리고 아내 한혜정과 아들 예선에게 감사드립니다. 더불어 본서의 출판과 동영상 강의출시에 도움을 주신 ‘1타에듀’ 임직원 여러분께 감사드립니다.

 

시험을 준비하는 수험생 여러분, 부디 소망을 이루기를 기원합니다.

2024년 11월

이 정 열

목차

chap.1 경영학(인적자원관리, 조직관리, 생산관리) 1
Ⅰ. 인적자원관리의 개념 및 관리방안에 관한 사항 ······················ 3

Ⅱ. 노사관계관리에 관한 사항 ································· 4
1. 노사관계 ·········································· 4
2. 노동3권 ··········································· 4
3. 단체협약 ·········································· 4
4. 노동조합(Labor Union) ·································· 4
5. 숍제도(Shop System) : 노동조합 가입방법 ······················ 8
6. 근로자의 경영참가(Worker"s Participation System) ·················· 9
7. 미국의 노동관계법 ···································· 10

Ⅲ. 조직관리의 개념에 관한 사항 ······························· 11
1. 조직구조(Organization Structure) ··························· 11
2. 기술과 조직구조 : (기술 구조조직설계의 3대 학자) ················· 15
(1) 우드워드(J. Woodward)의 기술 3분류 ·····························15
(2) 톰슨(J. Thompson)의 기술 3분류 ·······························15
(3) 페로우(C. Perrow)의 기술 4분류 ·································15
3. 막스 베버(M. Weber)의 관료제 이론(Bureaucracy) ················ 16
4. 인적자원관리 ······································· 16
(1) 테일러(F. W. Taylor)의 과학적 관리론(Scientific Management) ················16
(2) 포드(H. Ford)의 동시관리 ····································17
(3) 메이요(Mayo)의 호손실험 인간관계론(Human Relations) ····················17
5. 조직문화(Organizational Culture) ··························· 17
(1) 파스칼(R. Pascale)과 애토스(A. Athos)의 7S 조직문화 구성요소 ················18
(2) 딜과 케네디(T. Deal and A. Kennedy)의 조직문화 구성요소와 유형 ··············18
(3) 데니슨(D. R. Denison)의 조직문화 유형 ····························19
(4) 샤인(E. Schein)의 조직문화의 변화 3단계 ····························19
(5) 퀸(Robert Quinn)의 조직문화유형(경쟁가치모델, Quinn"s competing values framework) ···20
(6) 홉스테드(G. Hofstede)의 문화차원(cultural dimensions) ···················21
(7) 레윈(레빈, K. Lewin)의 조직변화 3단계 모델 ··························21
(8) 슈나이더(B. Schneider)의 유인-선발-이탈 모델(ASA : Attraction-Selection-Attrition model) 21
6. 조직문화의 순기능과 역기능 ······························ 22
7. 안전문화 및 안전풍토 ·································· 22

Ⅳ. 조직행동론에 관한 사항 ·································· 25
1. 프렌치(J. French)와 레이븐(B. Raven)의 사회적 권력(social power)의 원천 ··· 25
2. 리더십(leadership) ···································· 25
3. 행동이론(Behavior Theory)의 종류 ·························· 26
4. 상황이론(Contingency Theory)의 종류 ······················· 28
5. 현대적 리더십의 종류 ·································· 30
6. 헤드십(Headship) ··································· 31

Ⅴ. 생산관리 및 제품생애주기 ································· 32

Ⅵ. 생산시스템 및 관련 이론 ································ 35
1. 생산시스템(Productive System)의 5요소(단계) ··················· 35
2. 푸시(push) 시스템 VS. 풀(pull) 시스템] ························ 35
3. 자재소요계획(MRP : Material Requirements Planning) ············· 36
4. 셀생산시스템(CMS : Cellular Manufacturing System) ··············· 36
5. 유연생산시스템(FMS : Flexible Manufacturing System) ·············· 36
6. 모듈생산시스템(MPS : Modular Production System) ··············· 36
7. 적시생산시스템(JIT : Just In Time) ·························· 36
8. 전사적 자원관리(ERP : Enterprise Resource Planning) ·············· 37
9. 공급자주도형 재고관리(VMI : Vendor Managed Inventory) ············ 38
10. 공급사슬관리(SCM : Supply Chain Management) ··············· 38
11. 비즈니스 프로세스 리엔지니어링(BPR : Business Process Re-engineering) ··· 38

Ⅶ. 수요예측 및 기법 ···································· 39
1. 수요예측(Demand Forecasting) ··························· 39
2. 수요예측의 정성적(주관적) 기법 ····························· 39
3. 수요예측의 정량적(객관적) 기법 ····························· 40
4. 총괄생산계획(Aggregate Production Plan, APP) 및 기법 ············ 44

Ⅷ. 생산운영 공정과 설비배치 ································· 45
1. 프로젝트 관리(공정/일정 관리) ····························· 45
2. 프로젝트(공정/일정) 관리 기법 ····························· 45
(1) 간트차트(Gantt Chart) ·····································45
(2) CPM VS. PERT ·········································46
3. 설비배치와 설비배치계획 ································· 47
4. 작업장(workstation)의 설비배치의 유형 ······················· 47
(1) 제품별 배치(product layout), ·································47
(2) 공정별 배치(process layout), ································47
(3) 셀형 배치(cellular layout), GT배치(Group Technology layout) ···············48
(4) 고정위치형 배치(fixed position layout) ····························48

Ⅸ. 재고관리 ·········································· 49
1. 재고관리 ·········································· 49
2. 재고비용(Inventory Cost)의 구성 ···························· 49
3. 재고의 기능에 따른 분류 ································· 50
4. 경제적주문량 모형(EOQ : Economic Order Quantity) ·············· 50
5. ABC 재고관리(선택적 재고 관리 : ABC Inventory Management) ········· 51
6. 손익분기점(BEP : Break Even Point) ························ 52
7. 서비스 수율관리(서비스 운영관리, 收率管理, Yield Management) ········ 53
8. 공급사슬관리(SCM : Supply Chain Management) ················· 55
9. 지속가능한 공급사슬관리(SSCM : Sustainable Supply Chain Management) · 56
10. 재고모형 ········································· 57

Ⅹ. 품질관리 ·········································· 59
1. 품질관리(Quality Control) ······························· 59
2. 통계적 품질관리(SQC : Statistical Quality Control)의 7 Tools ········· 60
3. 종합적 품질관리(TQC), 전사적 품질관리(CWQC) ·················· 62
4. 종합적 품질경영(총체적 품질경영, TQM : Total Quality Management) ····· 63
5. 6시그마 운동 ······································ 64
6. 다구치 기법(Taguchi Method) 및 손실함수(Taguchi Loss Function) ····· 66
7. 수율관리(Yield Management) ····························· 67
8. SERVQUAL 모형 ····································· 67
9. HACCP(식품안전관리인증기준, Hazard Analysis and Critical Control Point) · 68
10. 대량고객화(Mass Customization) ·························· 68
11. 쥬란(J. Juran)의 품질삼각축(Quality Trilogy) ··················· 69
12. 데밍(W. Deming)의 7가지 병폐와 14가지 품질경영 철학 ············ 70

Ⅺ. 생산관리 최신이론에 관한 사항 ······························ 71
1, 국제표준화기구(ISO : International Organization for Standardization) ····· 71
2. 환경경영(EM)과 지속가능한 성장(SD) ·························· 71
3. 기업의 사회적 책임(CSR : Corporate Social Responsibility) ············ 72
4. 포터(Porter)와 크래머(Kramer)의 공유가치창출(CSV : Creating Shared Value) · 72


chap.2 산업심리학 73
Ⅰ. 산업심리 개념 및 요소 ································· 75
1. 산업심리학(Industrial Psychology) ··························· 75
2. 산업심리학의 연구방법 ································· 75
3. 심리검사 ·········································· 75
4. 볼더(Boulder)의 과학자-실무자 모델(Scientist-Practitioner model) : 임상심리학자의 역할 ·· 76
5. 특질이론 ·········································· 76

Ⅱ. 직무수행과 평가 ······································ 78
1. 직무분석(Job Analysis) ································ 78
2. 직무설계(Job Design) ·································· 81
3. 직무평가(Job Evaluation) ································ 83
4. 직무급 제도(職務給, job-based pay) ·························· 84
5. 인적자원의 보상- ···································· 85
6. 현장직무교육 : OJT(On the Job Training, 직장內 교육훈련) ··········· 85

Ⅲ. 심리평가의 신뢰도와 타당도 ······························· 86
1, 신뢰도(Reliability) ··································· 86
2. 타당도(Validity) ····································· 87
3. 심리평가에서 검사의 신뢰도와 타당도의 상호관계 ·················· 89

Ⅳ. 준거(Criterion) ····································· 90
1. 준거이론(Criterion Theory) ······························· 90
2. 개념준거와 실제준거 ·································· 90
3. 준거의 특성 ········································ 90
4. 직무수행에서의 준거 ·································· 91
5. 예측변인(검사항목) ··································· 91
6. 준거점수(準據點數, cut-off score, cut score) ···················· 91

Ⅴ. 인사선발과 인사평가 ··································· 93
1. 인사선발 ·········································· 93
2. 인사평가(인사고과, 인사평정) ······························ 94
3. 인사평가의 오류 ····································· 98
4. 임금관리 ·········································· 99

Ⅵ. 직무태도 및 동기 ··································· 101
1. 직무태도 ········································· 101
2. 오건(D. Organ)의 조직시민행동(OCB : Organizational Citizenship Behavior) 101
3. 학습이론 ········································· 102
4. 작업동기 이론(동기부여 이론, 직무동기 이론, Motivation Theory) ······· 103
(1) 허츠버그(F. Herzberg)의 2요인 이론(동기-위생 이론, two-factor theory) ··········104
(2) 매슬로우(A. Maslow)의 욕구 5단계이론(Maslow’s hierarchy of needs) ············104
(3) 알더퍼(C. Alderfer)의 ERG 이론 ·······························104
(4) 맥그리거(D. McGregor)의 X, Y 이론 ······························105
(5) 브롬(V. Vroom)의 기대 이론(Expectancy Theory) : VIE이론 ·················106
(6) 아담스(J. Adams)의 형평이론(공정성 이론)(Equity Theory) ··················107
(7) 로크(E. Locke)의 목표설정 이론(Goal-Setting Theory) ···················108
(8) 데시(Deci)와 라이언(Ryan)의 자기결정이론(SDT : self-determination theory) ·······109
(9) 반두라(Albert Bandura) 등의 자기조절 이론(self-regulation theory) ············110
(10) 작업설계 이론(Work Design Theory) ·····························111
(11) 맥클랜드(D. McClelland)의 성취동기이론(Achievement Motivation Theory) ·········111
5. 경력개발(Career Development) ·························· 112
6. 경력정체 및 경력경로 ································ 114
7. 직무만족(Job Satisfaction) ····························· 116
8. 번아웃 증후군(Burnout Syndrome) ························· 118

Ⅶ. 작업집단(팀, Team)의 특성 ······························ 119
1. 집단(팀)의 유형 ····································· 119
2. 터크맨(B. Tuckman)의 팀 발달 5단계(팀생애주기) ················ 119
3. 팀 프로세스(Team Process) 관련 모델 : 팀 효과성 ················· 120
4. 마크(M. Marks)의 팀 과정(Team Process)의 3요인 모형 ············ 120
5. 팀워크(Teamwork)와 갈등(Conflict) ························· 121
6. 사회적 태만(Social Loafing) ····························· 122
7. 집단사고와 집단극화 : 집단지성(collective intelligence)의 부작용 ········· 123
8. 사회적 촉진(Social Facilitation Theory), 사회적 억제(Social Inhibition Theory) 이론 ·· 123

Ⅷ. 커뮤니케이션과 의사결정 ································ 124
1. 커뮤니케이션 ······································ 124
2. 지식과 지식창조의 과정 ································ 125
3. 합리적 의사결정 모형과 제한된 합리성 이론 ····················· 126
4. 집단의사결정기법 ··································· 127

Ⅸ. 산업재해와 행동 특성 ································· 128
1. 산업재해이론 ······································ 128
2. 휴먼에러(human error) ······························· 128
3. 반생산적 업무행동(CWB : Counter-productive Work Behavior) ········ 128
4. 스키너(B. F. Skinner)의 ABC행동이론 ······················· 130
5. 엘리스(A. Ellis)의 합리정서행동치료(REBT : Rational Emotive Behavior Therapy) · 131

Ⅹ. 인간의 특성과 직무환경 ································· 133
1. 인간정보처리(Human Information Processing)이론 ··············· 133
2. 인간의 정보처리 방식 ·································· 136
3. 게슈탈트 지각 원리(Gestalt psychology), 형태주의(Gestalt approach) ···· 138
4. 신호검출이론(신호탐지이론, SDT : Signal Detection Theory) ··········· 139
5. 착시현상 → 산업안전일반으로 이동 ························· 139
6. 인간의 정보처리와 표시장치의 양립성(compatibility)→ 산업안전일반으로 이동 · 139

Ⅺ. 직무환경과 건강 ····································· 140
1. 와르(Warr)의 정신 건강(심리적 건강) 5가지 구성요소 ················ 140
2. 직무스트레스(직업스트레스, Job stress, Occupational stress) ·········· 140
3. 성격 유형과 직무스트레스 ······························· 141
4. 직업 스트레스 모델 ··································· 142
5. 여키스-도슨의 법칙(Yerkes-Dodson Law) ······················ 144
6. 스트레스 대처방법(Stress Coping) ························· 145

Ⅻ. 인간의 특성과 인간관계 ································· 146
1. 일(직장)과 가정 ····································· 146
2. 토마스와 킬만의 조직 갈등관리 5유형(Thomas & Kilmann, Conflict Management) ·· 147
3. 기타 이론 ······································· 148


chap.3 산업위생개론 149
Ⅰ. 산업위생의 개념 ····································· 151
1. 산업위생의 정의 ····································· 151
2. 산업위생의 활동·범위 : 미국산업위생전문가협회(ACGIH) ·············· 151
3. 산업위생의 목적 ····································· 152
4. 산업위생전문가(Industrial Hygienist)의 주요 활동 ················· 152
5. 우리나라 산업보건 역사 ······························· 153
6. 외국의 산업보건 역사와 시대별 주요 인물 ······················ 154
7. 산업위생전문가의 윤리강령(AAIH : 미국산업위생학술원) : 윤리적 행위의 기준 ·· 156

Ⅱ. 작업환경노출기준 개념 ································· 157
1. 위험물 ········································· 157
2. 「화학물질 및 물리적 인자의 노출기준」(occupational exposure limits) ······ 157
3. 허용기준(노출기준, 허용농도, TLV : Threshold Limit Value) 적용상 주의사항 ·· 161
4. 발암물질의 분류 ····································· 162
(1) 국제암연구소(IARC : International Agency for Research on Cancer)의 구분 ·········162
(2) 미국산업위생전문가협회(ACGIH : American Conference of Governmental Industrial Hygienists)의 구분162
(3) 한국의 발암성 정보물질의 표기(고용노동부 고시 : 「화학물질 및 물리적 인자의 노출기준」) ····162
5. Theodore Hatch(1972)의 노출량(용량)과 반응관계(Dose-Response Relationship) · 164
6. 『화학물질 위험성평가 기법』 CHARM(Chemical Hazard Risk Management) ·· 165
7. 유해성·위험성평가(이하, 「화학물질의 유해성·위험성평가에 관한 규정」 참조) ··· 166
8. 세계적 노출기준 제정기관과 노출기준 ························· 167
9. 생물학적 노출지표검사 ································ 168

Ⅲ. 작업환경 측정 및 평가 ································· 169
1. 작업환경측정 ······································ 169
2. 작업환경측정 방법(「산업안전보건법 시행규칙」 제189조제1항각호) ········· 169
3. 작업환경측정 대상 유해인자 : 시행규칙 [별표 21] 요약 ··············· 169
4. 시료채취 방법(Sampling) ······························· 170
5. 표준기구 ······································· 171
6. 유해인자와 시료채취 매체 ······························· 172
7. 중금속의 정량법 ····································· 174
8. 크로마토그래피(Chromatography) ························· 174
9. 온열환경 측정 ······································ 175
10 작업환경측정결과의 통계 ································ 176
11. 「작업환경측정 및 정도관리 등에 관한 고시」····················· 178

Ⅳ. 산업환기 ········································· 184
1. 국소배기장치(Local exhaust ventilation) ····················· 184
2. 후드 ·········································· 185
3. 덕트 ·········································· 188
4. 공기정화장치 ······································ 189
5. 송풍기(배풍기) ····································· 190
6. 보충용 공기의 공급 ··································· 190
7. 배기구 설치와 재유입 방지 ······························· 191
8. 속도압(동압)과 정압의 측정 ······························ 191
9. 전체환기장치 ······································ 192
10. 베르누이 방정식(Bernoulli"s Equation) ······················· 193
11. 마찰손실(friction loss) ······························· 194
12. 나노먼지, 나노미세먼지 ······························· 196
13. 방진 마스크 ····································· 196
14. 방독 마스크 ····································· 197
15. HVACs(Heating, Ventilating and Air Conditioning system) : 공조시설, 공기조화 방식··· 198

Ⅴ. 건강검진과 근로자건강관리 ······························· 199

Ⅵ. 유해인자의 인체영향 ··································· 207
1. 레이노 증후군(레노현상, 백색수지증, Raynaud"s syndrome) ··········· 207
2. 적외선(Infrared ray) ·································· 207
3. 자외선(Ultraviolet ray) ································ 207
4. 방사선(radiation), 전리방사선(ionized radiation) ················· 207
5. 비전리방사선(non-ionizing radiation ) ······················· 207
6. VDT(Visual Display Terminal) 증후군 ······················· 208
7. 수근관증후군(손목터널증후군, carpal tunnel syndrome) ·············· 208
8. 눈부심의 조건 ······································ 208
9. 크롬(chromium) ··································· 208
10. 석면(Asbestos) ··································· 208
11. 수은(mercury) ···································· 208
12. 유리규산(이산화규소, SiO2, Free silica) ······················ 209
13. 허용기준 설정물질의 유해성 ····························· 209
14. 메탄올(methanol) ·································· 210
15. 포름알데히드(폼알데히드, 메탄알, formaldehyde, methanal) ········· 210
16. 납 ··········································· 210
17. 카드뮴(cadmium) ··································· 211
18. 아세톤(acetone) ··································· 211
19. 라돈 ·········································· 211
20. 노말헥산 ······································· 212
21. 디메틸포름아미드(DMF) ······························· 212
22. 이황화탄소 ······································· 212
23. 벤젠 ·········································· 212
24. 감염성 질환(infectious disease, communicable disease)과 병원체(pathogen) · 212
25. 유기용제(有機溶劑, organic solvent) ······················· 214
26. 교대근무(Shift Work) ································ 214


chap.4 단원별 기출문제(2013~2024년) 215
1. 경영학(인적자원관리, 조직관리, 생산관리) ······················· 217
Ⅰ. 인적자원관리의 개념 및 관리방안에 관한 사항 ···················· 217
Ⅱ. 노사관계관리에 관한 사항 ······························ 217
Ⅲ. 조직관리의 개념에 관한 사항 ···························· 220
Ⅳ. 조직행동론에 관한 사항 ······························· 228
Ⅴ. 생산관리 및 제품생애주기 ······························ 231
Ⅵ. 생산시스템 및 관련 이론 ······························· 231
Ⅶ. 수요예측 및 기법 ···································· 235
Ⅷ. 생산운영 공정과 설비배치 ······························ 238
Ⅸ. 재고관리 ········································ 241
Ⅹ. 품질관리 ········································ 244
Ⅺ. 생산관리 최신이론에 관한 사항 ··························· 248

2. 산업심리학 ······································· 249
Ⅰ. 산업심리 개념 및 요소 ······························· 249
Ⅱ. 직무수행과 평가 ···································· 250
Ⅲ. 심리평가의 신뢰도와 타당도 ······························ 255
Ⅳ. 준거(Criterion) ····································· 257
Ⅴ. 인사선발과 인사평가 ································· 258
Ⅵ. 직무태도 및 동기 ···································· 266
Ⅶ. 작업집단의 특성 ···································· 273
Ⅷ. 커뮤니케이션과 의사결정 ································ 277
Ⅸ. 산업재해와 행동 특성 ································· 278
Ⅹ. 인간의 특성과 직무환경 ······························· 280
Ⅺ. 직무환경과 건강 ··································· 283
Ⅻ. 인간의 특성과 인간관계 ······························· 288

3. 산업위생개론 ······································ 289
Ⅰ. 산업위생의 개념 ···································· 289
Ⅱ. 작업환경노출기준 개념 ································· 294
Ⅲ. 작업환경 측정 및 평가 ······························· 300
Ⅳ. 산업환기 ········································ 305
Ⅴ. 건강검진과 근로자건강관리 ······························ 310
Ⅵ. 유해인자의 인체영향 ··························· 312
추천포스트

교환 및 환불안내

도서교환 및 환불
  • ㆍ배송기간은 평일 기준 1~3일 정도 소요됩니다.(스프링 분철은 1일 정도 시간이 더 소요됩니다.)
  • ㆍ상품불량 및 오배송등의 이유로 반품하실 경우, 반품배송비는 무료입니다.
  • ㆍ고객님의 변심에 의한 반품,환불,교환시 택배비는 본인 부담입니다.
  • ㆍ상담원과의 상담없이 교환 및 반품으로 반송된 물품은 책임지지 않습니다.
  • ㆍ이미 발송된 상품의 취소 및 반품, 교환요청시 배송비가 발생할 수 있습니다.
  • ㆍ반품신청시 반송된 상품의 수령후 환불처리됩니다.(카드사 사정에 따라 카드취소는 시일이 3~5일이 소요될 수 있습니다.)
  • ㆍ주문하신 상품의 반품,교환은 상품수령일로 부터 7일이내에 신청하실 수 있습니다.
  • ㆍ상품이 훼손된 경우 반품 및 교환,환불이 불가능합니다.
  • ㆍ반품/교환시 고객님 귀책사유로 인해 수거가 지연될 경우에는 반품이 제한될 수 있습니다.
  • ㆍ스프링제본 상품은 교환 및 환불이 불가능 합니다.
  • ㆍ군부대(사서함) 및 해외배송은 불가능합니다.
  • ㆍ오후 3시 이후 상담원과 통화되지 않은 취소건에 대해서는 고객 반품비용이 발생할 수 있습니다.
반품안내
  • 마이페이지 > 나의상담 > 1 : 1 문의하기 게시판 또는 고객센터 1800-7327
교환/반품주소
  • 경기도 파주시 문발로 211 1층 / (주)북채널 / 전화 : 1800-7327
  • 택배안내 : CJ대한통운(1588-1255)
  • 고객님 변심으로 인한 교환 또는 반품시 왕복 배송비 5,000원을 부담하셔야 하며, 제품 불량 또는 오 배송시에는 전액을 당사에서부담 합니다.