CHAPTER 01 간호관리의 이해
01 간호와 관리의 개념········································ 12
01 관리(management)와 행정(administration)
· ···································································· 12
02 관리과정과 관리기능··································· 14
03 생산성 : 효과성과 효율성···························· 15
02 간호관리의 특성·············································· 17
01 간호관리의 정의와 특성······························ 17
02 간호관리자의 유형······································· 19
03 카츠(Katz)의 관리기술································ 20
04 민츠버그(Mintzberg)의 관리자의 역할······ 24
03 관리이론···························································· 28
01 분류······························································ 28
02 고전적 관리이론··········································· 29
03 신고전적 관리이론······································· 34
04 현대적 관리이론··········································· 37
05 간호관리학의 이론적 모델··························· 43
기출문제 ···································································· 46
CHAPTER 02 기획
01 기획의 이해······················································ 60
01 기획의 개념과 목적······································ 60
02 기획의 특성·················································· 62
03 기획의 원칙·················································· 65
04 기획의 계층화·············································· 66
05 기획의 과정·················································· 73
06 기획 방법······················································ 74
07 기획의 유형·················································· 77
02 목표관리(MBO) ················································ 81
01 목표관리(MBO)의 의의······························· 81
02 목표관리(MBO)의 과정······························· 83
03 목표관리(MBO)의 장․단점························ 85
03 의사결정···························································· 86
01 의사결정(decision making)의 의의와 특성
····································································· 86
02 의사결정과 문제해결과정···························· 87
03 의사결정의 유형··········································· 89
04 의사결정의 수준··········································· 92
05 비판적 사고와 창조적 사고·························· 94
06 창조적 의사결정방법··································· 96
07 의사결정도구··············································· 99
04 재무관리·························································· 102
01 재무관리(financial management) ········· 102
02 재무제표(financial statement) ··············· 104
03 예산···························································· 106
04 진료비 지불제도········································ 113
05 간호수가와 간호원가································· 120
06 간호관리료 차등제····································· 125
07 간호․간병통합서비스······························ 129
05 시간관리·························································· 136
01 시간관리의 의미와 중요성························· 136
02 시간관리의 단계········································ 136
03 시간관리 도구의 준거 및 시간관리 방법
··································································· 138
기출문제 ·································································· 140
CHAPTER 03 조직
01 조직과 조직화················································ 164
01 조직(organization)의 개념과 기능·········· 164
02 조직화(organizing)의 개념과 과정·········· 165
03 조직화의 원리············································ 167
02 조직 및 조직구조·········································· 172
01 권력, 권한, 권한 위임································· 172
02 집권화와 분권화········································ 176
03 조직구조 구성요인····································· 178
04 조직구조 결정요인····································· 181
05 공식조직과 비공식조직····························· 183
06 조직기구표(organization chart) ············· 184
03 조직구조 유형················································ 186
01 간호조직구조의 유형································· 186
02 병원조직···················································· 200
04 직무관리·························································· 203
01 직무관리의 개념········································ 203
02 직무설계(job design) ······························· 203
03 직무분석(job analysis) ····························· 208
04 직무평가(job evaluation) ························ 214
05 간호전달체계·················································· 219
01 간호전달체계(nursing care delivery
system)의 개념········································· 219
02 간호전달체계(nursing care delivery
system)의 유형········································· 219
06 조직문화와 조직변화···································· 232
01 조직문화(organization culture) ············· 232
02 조직변화(organizational change) ·········· 237
03 조직유효성················································· 245
기출문제 ·································································· 247
CHAPTER 04 인적자원관리
01 인적자원관리의 이해···································· 268
01 인적자원관리의 개념································· 268
02 인적자원관리의 중요성····························· 269
03 인적자원관리의 과정································· 270
02 확보관리·························································· 272
01 확보관리의 개념········································ 272
02 인적자원 예측 및 계획······························· 272
03 간호업무량(nursing workload) ··············· 273
04 환자분류체계············································· 275
05 간호인력 산정에 대한 접근방법················ 279
06 모집 및 선발··············································· 282
07 배치(placement) ······································ 288
03 개발관리·························································· 292
01 개발관리의 의의········································ 292
02 인력개발(staffing development) ··········· 292
03 인사이동···················································· 303
04 경력개발(career development) ············· 305
05 직무수행평가············································· 308
04 유지관리·························································· 318
01 유지관리의 의의········································ 318
02 보상관리···················································· 318
03 직원훈육(discipline) ································· 324
04 결근 및 이직관리······································· 325
05 노사관계···················································· 328
06 협상(Bargaining negotiation) ················ 330
기출문제 ·································································· 336
CHAPTER 05 지휘
01 지휘의 이해···················································· 356
01 지휘의 개념················································ 356
02 지휘의 기능················································ 356
02 리더십······························································ 357
01 리더십의 의의············································ 357
02 특성이론(trait theory) ····························· 360
03 행동이론(behavioral theory) ·················· 361
04 상황이론(contingency theory and
situational leadership theory) ·············· 366
05 거래적 리더십․변혁적 리더십················· 373
06 리더십의 새로운 패러다임························· 375
07 리더십과 간호············································ 382
03 동기부여·························································· 383
01 동기부여의 의의와 중요성························· 383
02 동기부여이론의 두 분류···························· 384
03 내용이론(content theories of motivation)
··································································· 385
04 과정이론(process theories of motivation)
··································································· 391
05 동기부여 전략············································ 397
04 의사소통·························································· 399
01 의사소통의 의의········································ 399
02 의사소통의 과정과 일반원칙····················· 400
03 의사소통의 분류········································ 401
04 의사소통 네트워크(communication network)
··································································· 405
05 효과적인 의사소통 방안···························· 407
06 조직 내 효과적인 의사소통 방안··············· 410
07 지지적 의사소통의 전략···························· 411
05 주장행동·························································· 413
01 주장행동의 의의········································ 413
02 주장행동의 구성요소와 주장훈련·············· 414
03 자기주장 전략············································ 416
06 갈등관리 및 스트레스 관리························ 419
01 갈등관리···················································· 419
02 직무 스트레스 관리···································· 428
07 임파워먼트······················································ 429
01 임파워먼트(empowerment)의 의의······· 429
02 성공적인 임파워먼트································· 430
03 임파워먼트 리더십····································· 431
08 조정과 협력···················································· 432
01 협력(cooperation) ··································· 432
02 조정(coordination) ·································· 434
03 팀의 이해··················································· 436
기출문제 ·································································· 442
CHAPTER 06 통제
01 통제의 이해···················································· 466
01 통제(controlling)의 의의·························· 466
02 통제의 원칙················································ 468
03 통제의 범위················································ 469
04 통제과정···················································· 469
05 통제기법···················································· 470
02 의료의 질 관리·············································· 472
01 질 관리의 이해··········································· 472
02 질 보장(QA)․질 향상(QI)․총체적 질 관리
(TQM) ························································ 474
03 의료의 질 향상··········································· 477
04 간호의 질 관리(간호업무평가)의 접근법
··································································· 485
05 간호의 질 평가시기에 따른 분류··············· 489
06 간호의 표준개발········································ 489
07 간호 질 관리의 분석도구··························· 492
08 간호의 질 향상과정···································· 495
09 의료기관의 질 관리사업 및 평가 유형····· 496
03 의료기관인증제도·········································· 500
01 Joint Commission International
Accreditation ··········································· 500
02 의료기관인증제도의 의의·························· 501
03 의료기관 인증기준과 인증절차················· 503
04 환자안전·························································· 507
01 환자안전의 개념········································ 507
02 환자안전 관련 용어···································· 507
03 환자안전의 원칙········································ 509
04 환자안전 관리············································ 511
05 환자안전 향상 활동···································· 513
06 근본원인분석(RCA ; Root Cause Analysis)
··································································· 518
07 오류유형과 영향분석(FMEA ; Failure Mode
and Effect Analysis) ······························· 520
08 환자안전 문화············································ 521
09 환자안전 전략 및 대처방안························ 523
10 환자안전법················································· 524
기출문제 ·································································· 534
CHAPTER 07 간호단위관리의 실제
01 간호단위관리의 이해···································· 560
01 간호단위관리의 의의································· 560
02 간호단위관리와 구조································· 561
03 간호단위관리자········································· 561
02 환경관리·························································· 563
01 환경관리의 의의········································ 563
02 입원실 시설기준········································ 564
03 소음···························································· 564
04 조명···························································· 565
05 온도와 습도················································ 566
06 환기···························································· 566
07 심미적 환경················································ 567
08 사생활 유지················································ 568
03 안전관리·························································· 569
01 안전관리의 개념과 위험요소····················· 569
02 간호단위 안전관리····································· 570
04 감염관리·························································· 576
01 의료관련감염관리······································ 576
02 표준전파주의············································· 578
03 접촉전파주의(접촉격리) ···························· 579
04 공기전파주의············································· 580
05 비말전파주의············································· 581
06 격리종류에 따른 격리방법························· 582
07 COVID-19 대응전략································· 584
08 의료법상 의료관련감염관리······················ 586
05 물품관리·························································· 590
01 물품관리의 개념과 중요성························· 590
02 물품관리 원칙과 방법································ 590
03 물품의 청구․구매․공급․보관·············· 592
06 약품관리·························································· 595
01 약품관리와 투약관리지침·························· 595
02 약품관리 방법············································ 597
07 환자관리·························································· 602
01 환자간호관리의 개념································· 602
02 입원환자 간호관리····································· 602
08 기록 및 보고 관리········································ 605
01 기록의 개념과 목적···································· 605
02 간호기록의 원칙과 간호사의 책임············· 606
03 기록의 유형················································ 606
04 간호기록의 작성········································ 608
05 간호보고···················································· 610
기출문제 ·································································· 613
CHAPTER 08 간호관리의 법적 측면
01 간호관리의 법적 고찰·································· 626
01 대상자의 법적 권리와 의무························ 626
02 간호사의 환자 권리 보호··························· 628
03 간호사의 법적 의무···································· 630
04 간호사와 간호업무 관련 법적 고찰············ 648
02 간호사고와 법적 책임·································· 654
01 간호사고(nursing accident)의 개념과 유형
··································································· 654
02 불법행위···················································· 656
03 간호사고에 대한 법적 책임························ 657
04 간호사고의 예방방안································· 663
05 간호사고 시 대응방안································ 664
기출문제 ·································································· 665
CHAPTER 09 간호서비스 마케팅
01 마케팅의 이해················································ 678
01 마케팅의 개념············································ 678
02 마케팅과 관련된 주요 개념························ 680
02 서비스 마케팅················································ 681
01 서비스 마케팅의 의의································ 681
02 서비스 마케팅 믹스(marketing mix) ······· 685
03 의료 및 간호서비스 마케팅························ 688
01 의료서비스 마케팅의 특성························· 688
02 간호서비스 마케팅의 의의························· 688
03 간호서비스 마케팅 과정···························· 689
기출문제 ·································································· 696
CHAPTER 10 간호정보의 이해
01 간호와 정보기술············································ 704
01 정보(information)의 개념과 특성············ 704
02 데이터베이스(database) ·························· 704
03 정보시스템(information system) ·········· 705
02 병원정보시스템과 간호정보시스템············ 706
01 병원정보시스템(HIS ; Hospital Information
System) ···················································· 706
02 간호정보시스템(NIS ; Nursing Information
System)의 의의········································ 707
03 간호정보시스템의 활용····························· 709
04 정보기술 발전 동향과 간호정보관리········· 712
05 환자개인정보 보호····································· 716
기출문제 ················································ 721
CHAPTER 11 간호윤리
01 윤리의 이해···················································· 726
01 윤리의 개념················································ 726
02 윤리이론···················································· 727
03 도덕발달이론············································· 729
02 간호윤리학······················································ 731
01 간호윤리와 윤리적 개념으로서의 돌봄
··································································· 731
02 생명윤리와 생명윤리위원회······················ 732
03 생명윤리의 원칙········································ 734
04 한국간호사 윤리강령································· 738
05 국제간호사 윤리강령································· 742
06 윤리적 의사결정········································ 744
07 윤리적 문제상황········································ 745
08 인간 대상 연구에 영향을 준 역사적 사건752
09 연구 부정행위············································ 754
03 간호전문직······················································ 755
01 전문직의 이해············································ 755
02 간호전문직의 특성과 필요성····················· 757
03 전문간호분야············································· 757
기출문제 ·································································· 759
◐ 참고문헌····························································· 7
