도서의특징

첫째, 면접을 준비하시는 분들이 막연한 두려움을 갖지 않도록 말을 잘 하기 위한 이론과 실제 사례를 충분히 담았습니다. 면접을 준비하는 분의 입장에 서서 ‘내가 당장 한 달 앞으로 다가온 면접시험을 대비한다면 어떤 자료들을 찾아볼까’에 대해 고민하였습니다.

둘째, 2015년부터 강화된 면접과 관련해서 공직관 파트를 집중적으로 서술하였습니다. 관련 규정, 학회 논문, 보고서 등 정부 자료, 해외 자료 등 최대한 많은 자료를 검토하고 정리하였습니다. 공직관에 대한 예시답안을 첨부함으로써 어떻게 접근해야 할지 도움이 될 수 있도록 하였습니다.

셋째, 지역현안 및 지방행정 관련 질문에 대한 상세한 내용을 담았습니다. 지방직 면접의 특성상 자신이 지원한 지역의 현안에 대한 숙지는 필수적입니다. 광대한 범위를 압축하여 꼭 필요한 부분만 정리하였습니다. 아울러 지자체 구성 및 특성, 재정자립도, 수도권 규제, 지역경제 활성화 등 응시지역에 상관없이 지방직 면접에서 빈출되는 지방행정 세부사항도 정리하였습니다.

마지막으로, 공무원 관련 규정 핵심체크를 통해 최종정리가 가능하도록 하였습니다. 일일이 관련 규정을 찾아보는 수고로움을 덜기 위해 필요한 규정을 정리하였고, 별표 및 추가내용을 통해 강약조절을 하였습니다. 면접을 며칠 앞두고 최종정리를 한다면 강력한 무기가 될 것입니다.

머리말

면접강의를 시작한 지 벌써 11년째입니다. 시간이 참 빨리 흐른다는 것을 실감합니다.

그동안 면접대상자분들을 참으로 많이 만났습니다. 필기합격의 기쁨을 누리는 것도 잠시, 면접준비를 하면서 힘겨워하는 모습을 곁에서 지켜보았습니다. 최종합격이 눈앞에 있을수록 마지막 과정은 더 고통스럽습니다. 저는 그 마지막 관문을 함께 하며 오랜 시간을 ‘면접’에 대해 고민해왔습니다.

면접의 본질, 그리고 면접준비과정의 본질에 대해 말씀드리고 싶습니다.

면접은 ‘면접관과 직접 마주하여 평가받는 시험’입니다. 기계에 의해 점수가 매겨지는 필기시험과 달리‘사람’이라는 매개체가 작용합니다. 면접이 ‘주관적’이라는 일부 비판이 있는 것도 이 면접의 본질과도 관련이 있습니다.

면접관이 응시자를 평가하면서 접할 수 있는 응시자의 요소는 다양합니다. 가장 기초가 되는 ‘말(발언)’이있습니다. ‘말’을 뒷받침하는 ‘글(사전조사서, 자기소개서 등)’이 있습니다. 그리고 말로도 글로도 표현이 되지 않는 ‘행동(표정, 시선이나 손짓 등)’이 있습니다. 면접장에서는 응시자의 ‘말’과 ‘글’과 ‘행동’이 복합적으로 작용합니다. 따라서 응시자분들은 이러한 요소들이 모두 평가된다고 늘 염두에 두어야 합니다.

‘말(발언)을 잘한다는 것’은 ‘청산유수’를 의미하는 것이 결코 아닙니다. 선배 공직자와의 첫 대면이라 생각하고 자신의 생각을 ‘진솔하고, 적극적이고, 겸손하게 말하는 것’이 공무원 면접에서 말을 잘하는 것입니다. 듣는 사람을 배려하여 핵심사항을 중심으로 두괄식으로 말할 수만 있다면 금상첨화일 것입니다.

‘글을 잘 쓴다는 것’은 ‘미사여구’를 의미하는 것이 아닙니다. 글을 읽는 사람을 고려하여 ‘내용을 쉽게 파악할 수 있도록 글을 쓰는 것’을 의미합니다. ‘핵심사항 위주로 알기 쉽게 정리하는 것’이 공무원 면접에서 글을 잘 쓰는 것입니다. 읽는 사람을 배려하여 글씨의 가독성을 높이는 수단을 모색한다면 그 또한 도움이 될 것입니다.

‘행동이 바르다는 것’은 ‘예의가 바르다는 것’을 의미합니다. 공무원 면접에서의 ‘예의’는 일종의 소통입니다. 면접관들 질문에 경청하는 모습을 보이고 필요한 경우 자신의 의견을 적극적으로 표현해야 합니다. 예비공직자로서의 품격을 잃지 않는 것도 행동이 바르다는 것입니다.

그렇다면 면접준비과정의 본질이 무엇인지 알아보겠습니다.

앞선 내용과 같이 ‘말’과 ‘글’, ‘행동’에 대한 평가가 면접의 본질이므로 이에 대해 적절한 시간을 투입하여해당 요소에 대한 역량을 올리는 과정이 면접준비과정일 것입니다.

말(발언)의 개선을 위해서는 되도록 많은 발언연습을 해야 합니다. 스터디에서도 좋고, 가족 앞에서도 좋고, 혼자라도 좋습니다. 글로 써보거나 머릿속에 답변을 그리는 것으로는 준비가 되지 않습니다. 마치 객관식 시험을 대비하면서 주관식 형태로 글을 쓰는 것과 같습니다. 말을 하고 또 해야 합니다.

글의 개선을 위해서는 되도록 많이 쓰는 연습을 해야 합니다. 대학교 시험이 아니므로 글의 형식도 되도록 면접관에게 익숙한 방식으로 쓰는 것이 좋습니다. 이른 바 ‘개조식 작성’입니다. 처음에는 익숙하지 않겠지 만 체계만 갖추면 금방 익숙해집니다. 현직 공무원이 되면 늘 작성하게 될 작성형태라고 할 것입니다. 생각을 압축하여 정리하고 이를 글로 옮기는 연습은 반드시 필요합니다. 쓰고 또 써야 합니다.

행동을 개선하기 위해서 다른 사람들과의 평상시 대화에서부터 연습을 해보시면 좋겠습니다. 의식적으로고개를 끄덕이고, 경청하는 연습을 하시기 바랍니다. 표정이나 시선, 손짓 등 행동으로 인해 오해를 받은 경험이 있다면 면접장에서도 문제가 될 수 있습니다. 거울을 보면서 자기점검을 하는 것이 필요합니다.

본 교재는 이와 같은 면접준비과정의 본질에 맞춰 다음 사항을 중심으로 집중적으로 서술하였습니다.

첫째, 면접을 준비하시는 분들이 막연한 두려움을 갖지 않도록 말을 잘 하기 위한 이론과 실제 사례를 충분히 담았습니다. 면접을 준비하는 분의 입장에 서서 ‘내가 당장 한 달 앞으로 다가온 면접시험을 대비한다면 어떤 자료들을 찾아볼까’에 대해 고민하였습니다.

둘째, 2015년부터 강화된 면접과 관련해서 공직관 파트를 집중적으로 서술하였습니다. 관련 규정, 학회 논문, 보고서 등 정부 자료, 해외 자료 등 최대한 많은 자료를 검토하고 정리하였습니다. 공직관에 대한예시답안을 첨부함으로써 어떻게 접근해야 할지 도움이 될 수 있도록 하였습니다.

셋째, 지역현안 및 지방행정 관련 질문에 대한 상세한 내용을 담았습니다. 지방직 면접의 특성상 자신이 지원한 지역의 현안에 대한 숙지는 필수적입니다. 광대한 범위를 압축하여 꼭 필요한 부분만 정리하였습니다. 아울러 지자체 구성 및 특성, 재정자립도, 수도권 규제, 지역경제 활성화 등 응시지역에 상관없이지방직 면접에서 빈출되는 지방행정 세부사항도 정리하였습니다.

마지막으로, 공무원 관련 규정 핵심체크를 통해 최종정리가 가능하도록 하였습니다. 일일이 관련 규정을 찾아보는 수고로움을 덜기 위해 필요한 규정을 정리하였고, 별표 및 추가내용을 통해 강약조절을하였습니다. 면접을 며칠 앞두고 최종정리를 한다면 강력한 무기가 될 것입니다.

책이 만들어지기까지 많은 분들의 도움이 있었습니다. 저희 연구소의 신정헌 교수님, 이용운 변호사님, 이지한 박사님, 서용진 변호사님에게 항상 고마움을 전합니다. 책의 완성도를 높이기 위해 한 달간 고생한 차범근 연구원에게도 감사드립니다. 마지막으로 출판사 이름이 잘 어울리는 ‘좋은책’ 최창호 대표님에게도 진심으로 감사말씀드립니다.

수험생 여러분들의 최종 합격을 진심으로 기원합니다.

2018년 8월 5일 이진우 드림

chapter 01 면접 개요

01. 전체적인 면접방향 16

1. 변경된 면접시험 개요 ················································16

2. 면접시험 세부진행방식 ···············································17

3. 사전 제출서류 및 현장 작성서류 ·······································18

4. 합격자 결정방법 ····················································21

02. 전반적인 면접대비요령 26

1. 사전준비 ···························································26

2. 봉사활동과 기관방문 ·················································27

3. 스터디 운영 및 참가 ·················································27

4. 면접복장 ··························································28

chapter 02 자기소개서

01. 개관 32

1. 접근요령 ···························································32

2. 전체적 유의사항 ····················································34

02. 목차별 접근요령 35

1. 성장과정 ···························································35

2. 성격(장·단점) ·······················································37

3. 서울시 지원동기 ····················································41

4. 공무원으로서 이루고 싶은 목표 ········································46

5. 최근의 봉사활동 경험 및 느낀 점(없다면 향후 계획) ························48

03. 예시답안 50

chapter 03 개별질문 - ① 개인 신상

01. 개관 64

1. 접근요령 ···························································64

2. 답변시 유의사항 ····················································65

02. 자기소개서 및 기타 신상 관련 개별질문 66

1. 주요 신상 질문 50선 및 답변요령 ·······································66

⑴ 성격 및 공직이해 관련 ·············································66

⑵ 과거 경험 ·······················································69

⑶ 조직적응 및 조직이해 ··············································71

⑷ 위기극복 및 의사소통 ·············································73

2. 경험형 후속질문 유형 및 대응요령 ······································75

⑴ 성과달성 ························································75

⑵ 문제해결능력 ····················································77

⑶ 갈등대처능력 ····················································79

⑷ 봉사 및 희생정신 ·················································81

⑸ 준법정신 ························································83

⑹ 위기극복능력 ····················································84

⑺ 의사소통능력 ····················································85

3. 개인 신상 관련 답변예시 ·············································86

chapter 04 개별질문 - ② 공직가치

01. 개관 94

1. 개념 ······························································94

2. 기능 ······························································95

3. 국가경쟁력과의 관계 ·················································95

4. 종류 ······························································95

5. 공직가치 체계도 ····················································96

02. 공직가치 관련 개별질문 97

1. 공직가치 핵심체크 ···················································97

⑴ 공무원 헌장 및 실천강령 ············································97

⑵ 공무원의 의무 및 금지사항 ··········································98

⑶ 공무원 선서 ······················································99

⑷ 공무원 의무와 공직가치의 관계 ·······································99

⑸ 공직가치별 행동준칙 ···············································99

2. 공직가치별 정리사항 ················································100

⑴ 국가관의 개념 및 종류 ············································100

⑵ 공직관의 개념 및 종류 ············································101

⑶ 윤리관의 개념 및 종류 ············································102

3. 공직가치 주요 개별질문 ·············································103

⑴ 공직가치 전체 ···················································103

⑵ 세부 공직가치 ···················································105

03. 공직가치의 적용 - 상황제시형 질문 109

1. 개관 ·····························································109

⑴ 조직 내부의 상황 관련 ············································109

⑵ 조직 외부의 상황 관련 ············································109

2. 세부 유형별 기출문제세부 유형별 기출문제 ·····························110

⑴ 조직 내부 - 위반행위 대응 ·········································110

⑵ 조직 내부 - 일반 업무대응 ·········································112

⑶ 조직 외부 - 민원 대응 ············································113

⑷ 조직 외부 - 일반 업무대응 ·········································114

3. 상황제시형 후속질문 유형 및 대응요령 ································120

⑴ 조직 내부 - 위반행위 대응 ·········································120

⑵ 조직 내부 - 일반 업무대응 ·········································122

⑶ 조직 외부 - 민원 대응 ············································124

⑷ 조직 외부 - 일반 업무대응 ·········································126

04. 추가 정리사항 128

1. 서울시 신(新) 목민심서 ··············································128

2. 국가상징물 ························································134

3. 공직가치 교육 개선 ·················································139

4. 공직가치 내재화 방안 ···············································141

chapter 05 개별질문 - ③ 지역현안 및 지방행정

01. 개관 146

1. 접근요령 ··························································146

2. 답변 시 유의사항 ···················································147

02. 서울시 지역현안 질문 148

1. 서울시 기초 현안 질문 ···············································148

2. 이슈별 서울시 현안 예상질문 ·········································152

⑴ 일자리 ·························································152

⑵ 문화 ··························································153

⑶ 관광 ··························································154

⑷ 복지 ··························································155

⑸ 주거 ··························································156

⑹ 안전 ··························································157

⑺ 교육 ··························································158

⑻ 교통 및 환경 ····················································159

03. 지방행정 및 일반행정 질문 160

1. 지방행정분야 빈출질문 ··············································160

2. 일반행정분야 빈출 질문 ·············································180

chapter 06 5분스피치

01. 5분스피치 개관 192

1. 개념 ·····························································192

2. 과정 ·····························································192

3. 유형 ·····························································193

4. 단계별 유의사항 ···················································194

⑴ 메모 시 유의사항 ················································194

⑵ 발표 시 유의사항 ················································195

⑶ 인터뷰 시 유의사항 ···············································196

5. 유형별 예상문제 ···················································197

02. 5분스피치 메모작성 204

1. 목차 구성하는 방법 ·················································204

⑴ 기본 목차 ······················································204

⑵ 추가목차 ·······················································204

⑶ 전체적인 틀 ·····················································205

2. 목차별 접근방법 ···················································206

3. 문제 적용 ·························································211

03. 5분스피치 발표 230

1. 메모 활용방법 ·····················································230

2. 발표요령 ·························································233

3. 발표내용 ·························································235

04. 5분스피치 후속인터뷰 242

1. 인터뷰 개관 ·······················································242

2. 후속 질문 예시 ····················································243

3. 주요 질문 및 대응요령 ··············································244

chapter 07 서울시 지역정책 핵심체크

01. 일자리 251

1. 일자리 창출 ·······················································251

2. 창업 지원 ·························································255

3. 서민경제(소상공인 등) 지원 ··········································258

4. 미래 산업 개발 및 산업 거점 육성 ·····································261

02. 문화 266

1. 문화콘텐츠 개발 ····················································266

2. 문화인프라 확충 ···················································269

3. 문화향유권 확대 ···················································271

03. 관광 274

1. 관광콘텐츠 확충 ····················································274

2. 관광 마케팅 강화 ···················································277

3. 관광혁신 프로젝트 ·················································280

04. 복지 283

1. 노인복지 ··························································283

2. 저소득층 복지 ·····················································286

3. 여성 및 청소년 ····················································291

05. 주거 296

1. 청년주거 ··························································296

2. 도시재생 ·························································299

3. 젠트리피케이션 ····················································303

06. 안전 307

1. 생활안전 ··························································307

2. 여성, 노약자 등 취약계층에 대한 범죄예방 ······························309

3. 재난 및 안전대응 ···················································312

07. 교육 317

1. 서울교육청 주요 정책 ···············································317

2. 다문화 교육 ·······················································320

3. 금연, 금주 교육 ····················································323

08. 교통 및 환경 326

1. 대중교통 이용 활성화 및 차량 수요관리 ·································326

2. 사람 중심의 교통 환경 구축 ··········································329

3. 수질, 대기 등 생활환경 개선 ··········································331

4. 자원 리사이클링(Re-cycling) 및 활용 ··································334

chapter 08 공무원 관련 규정 핵심체크

1. 헌법(일부) ·························································340

2. 부정청탁 및 수수의 금지에 관한 법률(청탁금지법, 일부) ···················346

3. 지방공무원법(일부) ·················································352

4. 지방공무원 복무규정(일부) ···········································356

5. 서울특별시 공무원 행동강령(전부, 2018.1.18 개정) ························357

6. 민원사무처리에 관한 법률(일부) ·······································369

7. 민원처리에 관한 법률 시행령(일부) ····································374

첫째, 면접을 준비하시는 분들이 막연한 두려움을 갖지 않도록 말을 잘 하기 위한 이론과 실제 사례를 충분히 담았습니다. 면접을 준비하는 분의 입장에 서서 ‘내가 당장 한 달 앞으로 다가온 면접시험을 대비한다면 어떤 자료들을 찾아볼까’에 대해 고민하였습니다.

둘째, 2015년부터 강화된 면접과 관련해서 공직관 파트를 집중적으로 서술하였습니다. 관련 규정, 학회 논문, 보고서 등 정부 자료, 해외 자료 등 최대한 많은 자료를 검토하고 정리하였습니다. 공직관에 대한 예시답안을 첨부함으로써 어떻게 접근해야 할지 도움이 될 수 있도록 하였습니다.

셋째, 지역현안 및 지방행정 관련 질문에 대한 상세한 내용을 담았습니다. 지방직 면접의 특성상 자신이 지원한 지역의 현안에 대한 숙지는 필수적입니다. 광대한 범위를 압축하여 꼭 필요한 부분만 정리하였습니다. 아울러 지자체 구성 및 특성, 재정자립도, 수도권 규제, 지역경제 활성화 등 응시지역에 상관없이 지방직 면접에서 빈출되는 지방행정 세부사항도 정리하였습니다.

마지막으로, 공무원 관련 규정 핵심체크를 통해 최종정리가 가능하도록 하였습니다. 일일이 관련 규정을 찾아보는 수고로움을 덜기 위해 필요한 규정을 정리하였고, 별표 및 추가내용을 통해 강약조절을 하였습니다. 면접을 며칠 앞두고 최종정리를 한다면 강력한 무기가 될 것입니다.